Common Questions

How Soon Can I Expect Approval?

Usually, it’s a quick 20–30-minute wait for your application to get the green light. But, in some cases, it might stretch to 3-4 days or even a bit more. This is because we double-check the documents you provide. Don’t worry, you can always peek at your application’s progress by signing into your account. When you’re approved, we’ll ping you an email with confirmation and a tracking number for your order.

Need More Internet Data?

No problem! Just grab more data through our app, drop by our website, or give our friendly customer team a shout at +1 (833) 44-(Monarch).

Who Can Join the Affordable Connectivity Program?

Your household can if any member:

Earns equal to or less than 200% of what's set as the federal poverty line;

Gets help from programs like SNAP, Medicaid, Housing Assistance, SSI, WIC, Lifeline, etc;

Benefits from Tribal-focused programs, like Indian Affairs Assistance, Tribal TANF, or the Food Distribution Program on Indian Lands;

Got benefits from school lunch or breakfast programs (free or reduced-price) during 2019-2020, 2020-2021, or 2021-2022;

Was awarded a Federal Pell Grant this year;

Fits the criteria for a participating provider's low-income program.

Will I Get a Contract or Bill Every Month?

Nope! You’re free from contracts and monthly bills. Stop anytime you want.

How Do I Keep My Service Running?

Make sure to use it at least once a month or buy some extra data. If you don’t use it for a whole month, it might stop working. And remember, stay qualified under the Affordable Connectivity Program rules.

Anything Else I Should Know?

For the nitty-gritty on My New Tablet’s services supported by ACP, look at our WMA Tech ACP Terms and Conditions. There might be some extra terms tied to your plan, but we’ll let you know when you sign up. Got more questions about ACP? Dial us at +1 (833) 44-(Monarch).